Warranty Information

KeepGlad Limited Warranty – Buy with Confidence

  • Purchases from KeepGlad Official Store: Your product is automatically covered by our 3-year warranty.

  • Purchases from Amazon: After registering your product, you may be eligible for extended warranty service. Please visit our contact registration page for details.

If you need warranty support or have any questions, please contact our customer support team:

Email: support@keepgladstore.com

We are committed to providing prompt assistance and ensuring your product performs as expected throughout the warranty period.

All KeepGlad products are covered by a limited warranty against defects in materials and workmanship under normal household use. We stand behind the quality of our home appliances — every unit is rigorously tested before shipment — so you can shop with confidence. The warranty period begins on the date of purchase from any authorized retailer, including keepgladstore.com.

Warranty Coverage Details

If your KeepGlad appliance develops a defect in materials or workmanship during the warranty period, our support team will arrange free repair or replacement of the defective part — at no cost to you.

  • Dedicated after-sales support is available for all appliance models.
  • Warranty claims submitted within 30 days of purchase are eligible for free return shipping. After 30 days, the customer may be responsible for shipping costs.

How to File a Warranty Claim

Submitting a warranty claim for your appliance is simple. For the fastest service, please have the following ready:

  • Product model number — found on the device label
  • Proof of purchase — order confirmation email or receipt

Then contact our support team directly:

Our team typically responds within 1 business day.

What Is Not Covered

This limited warranty does not cover the following:

  • Misuse or improper installation — damage caused by incorrect installation or use beyond the intended purpose
  • Lack of maintenance — issues resulting from failure to follow care instructions
  • Electrical damage — voltage fluctuations, power surges, or outages
  • Unauthorized repairs or modifications — any work performed by non-authorized personnel will void the warranty
  • Physical or external damage — fire, flood, accidents, abuse, or normal wear and tear
  • Indirect or incidental damages — we are not liable for loss of product, data loss, or business interruption
  • Non-original purchasers — this warranty is non-transferable and applies only to the original purchaser
  • Outside service areas — warranty service may not be available in all regions

Contact Our Support Team

Have a warranty question or ready to file a claim? Our customer support specialists are here to help.

Or browse our full range of home appliances — all backed by the KeepGlad warranty promise.

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