At KeepGlad Store, we believe shopping online should be risk-free. Our return and refund policy is designed to give you complete peace of mind — whether you're purchasing a dehumidifier for your home or office. If something isn't right, we're here to make it right.
For full warranty details, please visit our Warranty Information page.
Returns
We accept requests to return both defective and non-defective products within 30 days of receipt. We also accept exchanges.
To start a return, contact our support team at support@keepgladstore.com. Once your return request is accepted, we will send you detailed return instructions. Please do not send items back without prior authorization — unauthorized returns will not be accepted.
Return Label & Shipping
A prepaid return label is included in the package — return shipping is free of charge. Simply use the label provided to mail the item back to us.
Restocking Fee
There is no restocking fee for any returns or exchanges.
Exchanges
We accept exchanges. If you'd like to exchange your item, please contact us at support@keepgladstore.com within 30 days of receiving your order. We'll guide you through the process.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us immediately at support@keepgladstore.com.
For functional issues, please provide a short video demonstrating the problem. After review, if the defect is confirmed and not caused by misuse, we will arrange a return or full refund at no cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
Order Cancellation
Orders are typically processed within 24 hours. If you need to cancel, please contact us as soon as possible at support@keepgladstore.com. If your order has already shipped, you may return it upon delivery for a refund.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 7 days.
Need Help? Contact Us
Our customer support team is ready to assist you. Reach out anytime at support@keepgladstore.com and we'll respond promptly.
Ready to shop with confidence? Browse our full product lineup →
Frequently Asked Questions About Returns
Q: How do I start a return at KeepGlad Store?
A: Email us at support@keepgladstore.com within 30 days of receiving your order. We'll review your request and send return instructions.
Q: Is return shipping free?
A: Yes. A prepaid return label is included in your package at no cost to you.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, refunds are typically processed within 7 days to your original payment method.(usually around 15 days)
Q: Can I return a non-defective product?
A: Yes, we accept returns for both defective and non-defective products, as long as the item is in new condition and returned within 30 days.
Q: Is there a restocking fee?
A: No, there is no restocking fee.
Q: Can I return a product if it has a defect?
A: Yes. If your product has a functional defect not caused by misuse, we will arrange a full return or refund. Please provide a video of the issue when contacting us.
Q: Are sale items eligible for return?
A: No. Sale items and gift cards are final sale and cannot be returned or exchanged.
