At KeepGlad Store, we believe shopping online should be risk-free. Our straightforward 30-day return and refund policy is designed to give you complete peace of mind — whether you're purchasing a dehumidifier for your home or office. If something isn't right, we're here to make it right.
Returns & Refunds
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, items must be unused, in original condition, and in original packaging.
To start a return, contact our support team at support@keepgladstore.com. Once your return request is accepted, we will send you detailed return instructions. Please do not send items back without prior authorization — unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us immediately at support@keepgladstore.com.
For functional issues, please provide a short video demonstrating the problem. After review, if the defect is confirmed and not caused by misuse, we will arrange a return or full refund at no cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return is accepted, you can place a new order for the replacement.
Restocking Fee
For exchanges or returns due to customer preference (e.g., wrong size selected, change of mind), a $30 restocking fee and a second shipping fee may apply.
Order Cancellation
Orders are typically processed within 24 hours. If you need to cancel, please contact us as soon as possible at support@keepgladstore.com. If your order has already shipped, you may return it upon delivery for a refund.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 7–12 business days, depending on your bank or credit card provider.
Refund Deductions
- If a returned item shows signs of heavy use or damage, a deduction of $50–$60 may apply for product loss or disposal costs.
- Expedited or upgraded shipping fees are non-refundable once the order has been shipped.
Need Help? Contact Us
Our customer support team is ready to assist you. Reach out anytime at support@keepgladstore.com and we'll respond promptly.
Ready to shop with confidence? Browse our full product lineup →
Frequently Asked Questions About Returns
Q: How do I start a return at KeepGlad Store?
A: Email us at support@keepgladstore.com within 30 days of receiving your order. We'll review your request and send return instructions.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, refunds are typically processed within 7–12 business days to your original payment method.
Q: Can I return a product if it has a defect?
A: Yes. If your product has a functional defect not caused by misuse, we will arrange a full return or refund. Please provide a video of the issue when contacting us.
Q: Are sale items eligible for return?
A: No. Sale items and gift cards are final sale and cannot be returned or exchanged.
